Category Information
This award recognises businesses that consistently deliver exceptional customer service and go above and beyond industry expectations. It celebrates organisations that place customers at the heart of everything they do, creating outstanding experiences that build loyalty, trust and long-term relationships.
Judges are looking for businesses that demonstrate a genuine commitment to service excellence through their culture, people and processes. This award celebrates organisations that not only meet customer expectations but exceed them, creating memorable experiences that turn customers into advocates and contribute to business success.
Judges are looking for:
- Evidence of outstanding customer satisfaction through feedback, testimonials, reviews or customer retention
- A clear understanding of customer needs and how these shape products, services and customer experiences
- Examples of exceptional customer service that go above and beyond normal industry expectations
- Evidence of a customer focused culture embedded throughout the organisation
- Investment in staff training, development and empowerment to deliver excellent service
- Examples of how customer feedback is gathered, analysed and used to drive continuous improvement
- Demonstrable business benefits resulting from a strong focus on customer experience
- Industry recognition, awards or independent endorsements, where applicable
- Examples of memorable customer experiences or “wow moments” that have created lasting customer loyalty and advocacy
For any queries regarding your entry, please get in touch with the Chamber team at info@somersetbusinessawards.org.uk.
How do I enter?
All you need to do is complete the online entry form, making sure that you understand the criteria for the category/ies that you wish to enter.
- Choose your category
- Enter a statement of up to 800 words explaining why your business merits an award
- Highlight up to six key points selling your company to the judges
- Attach up to five pieces of evidence to support your application – attachments can be up to a maximum of 2MB each.
- Attach the company logo
Does my business qualify?
All businesses entering the awards must be based within the district council administrative boundaries of Sedgemoor, South Somerset, Mendip and Somerset West and Taunton. Business can also enter if they are based within the following North Somerset Council and Bath and North East Somerset postcodes:
BS21, 22, 23, 24, 40, 48 and 49
The business should have its head office within the defined eligible area set out above. If this is not the case, the entry MUST demonstrate that the enterprise has local autonomy over business planning, marketing, HR and budget within the eligible areas listed above.
If you are unsure if you qualify, please get in touch.
“We found the application process itself very enjoyable as it made us take a breath and reflect on what we have achieved as a business together. It really was the icing on the cake after becoming finalists to win on the night and for the team to get the recognition they deserve.”
Award Judge
Evelyn Adfield is a Partner and Head of the Corporate Commercial Team at Porter Dodson, where she leads a team advising on the full spectrum of corporate and commercial law. Ranked Band 1 by Chambers and Partners, Evelyn is recognised as one of the most distinguished corporate solicitors in the Southwest. Evelyn brings sharp commercial insight and technical expertise to every aspect of corporate and commercial work, with particular specialism in high-value business and share sales and acquisitions, joint ventures, strategic reorganisations, shareholder agreements, partnership matters, and commercial contracts. Clients trust Evelyn to navigate transactions with precision, foresight, and a commitment to achieving the best possible outcome.
Sponsored By
Porter Dodson
Porter Dodson Solicitors provide expert legal advice to private and commercial clients across the Southwest and beyond. Our specialist teams work in conjunction with one another to advise on all aspects of personal and commercial matters, including Lifetime Planning, Wills and LPAs, Residential Property, Family and Childcare, Agriculture and Estates, Corporate and Commercial, Employment and Commercial Property work. Providing a clear set of solutions, our straight-talking, tailored approach ensures the best possible protection for your business and personal assets.
As a firm that works with businesses and individuals across Somerset and the Southwest, we are delighted to return as a sponsor and judge for the awards as they continue to work hard to nurture and celebrate the breadth and depth of industry in our region.
Our 2027 Sponsors
