Sponsor of Business of the Year 51+ employees
Screwfix is part of Kingfisher plc, the international home improvement company, with over 1,211 stores in 10 countries in Europe, Russia and Turkey. With over 30 years’ experience in the industry, Screwfix dispatch tens of thousands of parcels every week for next day and weekend delivery to tradesmen, handymen and serious DIY enthusiasts all over the UK.
Screwfix is convenient, straightforward and affordably-priced, helping its customers to get the job done quickly, affordably and right first time. Tradespeople can shop 30,000 products over the phone, at screwfix.com, via their mobile or in-person from one of over 570 local Screwfix stores.
Screwfix also offers a bespoke service to B2B customers with a unique set of features which benefit large limited companies, PLC’s, public and private sector organisations, with requirements for management information to successfully deliver procurement strategies.
There’s been a great recognition for Screwfix over the last few years with various awards won. In March 2017, Screwfix was awarded the Retail Week Award for Customer ‘Experience Initiative of the Year’. Screwfix was praised by judges for its ‘Simply Better Service’ initiative, which drives constant customer service improvements across all business channels including in store, over the phone and online. Alongside this Screwfix have been awarded ‘Glassdoor’s Best Places to Work’ in 2017 and 2018, as well as South West Contact Centre Forum’s Large Contact Centre of the Year Award in 2017.
Screwfix have come a long way since opening the doors to its first store in Yeovil, back in 2005.